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Burgen Machinery

what we do.

Customized Solutions

Our customers are located in the global markets of Europe, North America, etc., covering the fields of food and beverage, medical care, cosmetics, daily chemicals, industrial manufacturing, etc. With one-stop solutions of precise packaging, high efficiency and high returns, we provide all kinds of enterprises with a full range of services from packaging machines, filling machines to cartoning machines. We follow international quality standards (such as CE and FDA certification), and are committed to leading industry standards to help customers improve production efficiency and global competitiveness.

how we work.

We will spare no effort

1

FIRST STEP
Order Tracking and Communication
After the order is submitted, the designated product manager will serve as the main contact. They will regularly update the production progress. We provide escort services, and there are dedicated people responsible for each step from design to production. The product manager will coordinate resources from all parties to handle customer requests. 

2

SECOND STEP
Product Trial
After the product is produced, the engineer will simulate the actual application in the production environment for a detailed operation demonstration. Our product manager will accompany the whole process and assist customers in online or on-site trial. After the trial, confirm that the equipment is satisfactory, and arrange for shipment after adjusting the requirements.

3

THIRD STEP
Installation and Commissioning
Depending on the customer’s location and needs, a variety of logistics options can be selected. Before the equipment arrives, prepare the necessary on-site conditions, such as the setting of infrastructure such as power supply and water source, to ensure a smooth installation process. After the technical team arrives on site, it is responsible for ensuring that all machines are installed according to standards and performing necessary performance tests during the commissioning process. 

4

FOUR STEP
Staff Training
Our technicians will conduct hands-on training on site, starting with basic equipment operation and going deep into troubleshooting, daily maintenance and safe operation through simulated production processes. After completing the initial training, we provide customers with follow-up support, including updated training materials and online Q&A.

Contact us
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Whatsapp: https://wa.me/8618344408617

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